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Webstore Terms & Conditions

Oy Kaffecentralen Finland handles all customer information with confidentiality.

General:
Products on the webstore are sold by Oy Kaffecentralen Finland. These products are sold to customers of legal age in Finland. Product prices include VAT. We reserve the right to change our products prices and purchase costs.

 

Orders:
Orders are processed online directly through our website at www.kaffecentralenshop.com, via the shopping cart. Company customers can place orders directly with our company sales department.

 

All online orders are confirmed with an email, that includes the price of the order, shipping costs, and the products ordered. In order to receive an order confirmation, you must provide an active email address when ordering. Customers automatically agree to our terms and conditions upon placing their order.

Confirmation email will include:
Reference Number
Our bank account
Final price of your bill

 

To verify the contents of your order after purchase, this information can be found on our site via your own user account.

Payment Options:
Products and their shipping costs are paid together during the ordering process. Orders on the webstore can be purchased using cards from the following banks: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, ja Ålandsbanken. Card types accepted include Visa, Visa Electron, and MasterCard.

 

Payment can also be done with a Paytrail account, which is a valid form of payment in other webstores as well. More info can be found at http://support.paytrail.com/home. Purchases using paytrail will be forwarded directly to Paytrail Oy’s website. As a payment intermediary and payment service provider Paytrail Oy (2122839-7) works with the banks of Finland and crediting unions. Payments made with Visa, Visa Electron, or MasterCard will be have Paytrail Oy displayed as a payee on the card invoice and forwarded to the merchant. Paytrail Oy is a licensed payment institution.

 

Paytrail Oy, Y-tunnus: 2122839-7
Innova 2
Lutakonauikio 7
40100 Jyväskylä
Phone : 0207181830

Mobile Banking:
Payments done using mobile banking are confirmed through Paytrail OYj (2122839-7) with cooperation from the Finnish Banking system and credit institutions. Payments will appear as normal webstore purchases for the user.

 

Delivery Policy:
Normal delivery time is within 2-5 working days after the order confirmation.

 

Delivery Methods and Costs:

Shipping fee of 4.90 euros per order (Itella Economy Shipping) will be added and the customer will then be responsible for retrieving the order from Posti upon delivery. Alternatively, customers are offered the option to pay 16 euros (Itella Business Day 14) and the order will be delivered to the customers door within three business days. Customers may choose one of the two options during ordering.

Orders over 75 euros will be shipped free of charge using Itella-Economy, unless the customer chooses the Itella Business delivery option.

All orders will be delivered using letters, envelopes, or packages. Only packages can be tracked using the tracking number.

 

Exchange and Return Policy:
According to the Finnish Consumer Protection Laws, our customers are allowed the right to 14 days to exchange or return an order. This policy applies only to products that are still packaged, unopened, unused, and resalable.

When filing the return, be sure to include:
Customer number, your name, address, and phone number
Bank account information
A copy of the receipt from your original order

We will not accept any return requests older than 14 days from the delivery date. Once the request has been approved, the money will be returned straight into the customers account after the returns have been processed.

 

Logistics issues or defective products:
If a shipment is lost during the transportation, defective, or you are given the incorrect product, inform us directly at info@kaffecentralenshop.com or via phone 09-2600221. This should be done within 14 days of receiving your order. If the shipment is damaged after being sent through Posti, a reclamation should be sent to Posti.

 

Kaffecentralen reserves the right to change the shipping agreements and prices. Prior to placing an order, customers should inform themselves on our delivery terms.

Oy Kaffecentralen Finland handles all customer information with confidentiality.

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